Privacy Policy

Last Updated: 21/5/2025

Introduction

Welcome to our Muslim Travel App ("we", "our", or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information:

  • Name, email address, and phone number
  • Profile picture and preferences
  • Payment information and billing details
  • Travel documents and identification (when required)
  • Location data (with your permission)

Usage Information:

  • App usage patterns and preferences
  • Device information (device type, operating system, unique device identifiers)
  • IP address and general location information
  • Search queries and booking history

Communication Data:

  • Messages sent through our chat features
  • Customer support communications
  • Feedback and reviews submitted

2. How We Use Your Information

We use your information for the following purposes:

Service Provision:

  • Process bookings and reservations
  • Connect you with verified local guides
  • Provide customer support and assistance
  • Send booking confirmations and travel updates

Personalization:

  • Customize your travel recommendations
  • Show relevant halal dining and prayer locations
  • Provide location-based services and content

Communication:

  • Send important service notifications
  • Share promotional offers (with your consent)
  • Respond to your inquiries and feedback

Security and Legal:

  • Verify identity and prevent fraud
  • Comply with legal obligations
  • Protect the safety of our users and guides

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in these circumstances:

With Service Providers:

  • Local guides for booked tours and services
  • Payment processors for transaction processing
  • Cloud storage providers for data hosting
  • Customer service platforms

For Legal Reasons:

  • When required by law or legal process
  • To protect our rights and safety
  • To prevent fraud and ensure platform security

Business Transfers:

  • In case of merger, acquisition, or asset sale
  • With proper notice and continued privacy protection

With Your Consent:

  • When you explicitly agree to sharing
  • For features that require data sharing

4. Data Security

We implement robust security measures to protect your information:

Technical Safeguards:

  • Encryption of data in transit and at rest
  • Secure servers with regular security updates
  • Multi-factor authentication for sensitive operations
  • Regular security audits and monitoring

Access Controls:

  • Limited access to personal information
  • Employee training on privacy practices
  • Secure authentication systems
  • Regular access reviews and updates

Despite our best efforts, no security system is impenetrable. We cannot guarantee the absolute security of your information.

5. Your Privacy Rights

You have the following rights regarding your personal information:

Access and Portability:

  • Request a copy of your personal data
  • Export your data in a portable format
  • Review how your information is being used

Correction and Updates:

  • Update your profile information
  • Correct inaccurate personal data
  • Modify your preferences and settings

Deletion and Restriction:

  • Request deletion of your account and data
  • Limit how we process your information
  • Object to certain uses of your data

Communication Preferences:

  • Opt out of marketing communications
  • Manage notification settings
  • Control data sharing preferences

To exercise these rights, please contact us at support@muslifie.com

6. Location Services

Our app uses location services to enhance your travel experience:

Location Data Collection:

  • GPS coordinates for navigation and recommendations
  • Check-in locations for safety and verification
  • Nearby halal restaurants and prayer locations

Usage of Location Data:

  • Provide location-based recommendations
  • Enable emergency assistance features
  • Improve service quality and safety

Location Controls:

  • You can disable location services in your device settings
  • Location sharing can be controlled per feature
  • Emergency location sharing may override general settings for safety

7. Children's Privacy

Our services are not intended for children under 13 years of age:

Age Restrictions:

  • Users must be at least 13 years old
  • Parental consent required for users under 18
  • Special protections for minors' data

If we discover we have collected information from a child under 13, we will delete it immediately. Parents who believe we have collected their child's information should contact us.

8. International Data Transfers

Your information may be transferred and processed in countries other than your own:

Transfer Safeguards:

  • Adequate protection measures in place
  • Compliance with applicable data protection laws
  • Contractual protections with service providers

By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

9. Data Retention

We retain your information for as long as necessary:

Active Accounts:

  • Profile data retained while account is active
  • Booking history maintained for service purposes
  • Communication records kept for support

Inactive Accounts:

  • Data deleted after 2 years of inactivity
  • Essential records may be retained longer for legal compliance
  • Users can request immediate deletion

Legal Requirements:

  • Some data retained to comply with legal obligations
  • Financial records kept as required by law
  • Safety and security logs maintained for protection

10. Cookies and Tracking

We use cookies and similar technologies:

Types of Cookies:

  • Essential cookies for app functionality
  • Analytics cookies to understand usage
  • Preference cookies to remember your settings

Third-Party Services:

  • Analytics providers (anonymized data)
  • Advertising partners (with your consent)
  • Social media integrations

You can control cookie preferences through your device settings and our app preferences.

11. Changes to This Policy

We may update this Privacy Policy periodically:

Notification of Changes:

  • Email notification for significant changes
  • In-app notifications for policy updates
  • Updated "Last Modified" date at the top

Continued Use:

  • Continued use constitutes acceptance of changes
  • You may discontinue use if you disagree with updates
  • Previous versions available upon request

12. Legal Basis for Processing

We process your personal information based on:

  • Your consent when you create an account
  • To fulfill our contractual obligations
  • Where we have a legitimate interest
  • To comply with legal requirements

13. Guide Transparency and Availability

We maintain transparency about tour guide assignments:

Tour Descriptions:

  • Tours clearly list all licensed guides who may lead the tour
  • Multiple guides may be associated with a single tour offering
  • One of the listed guides will lead based on availability
  • All listed guides are verified, licensed, and qualified

No Surprise Substitutions:

  • We do not substitute guides who are not listed in the tour description
  • If a tour states "Tour by [Specific Guide Name]", only that guide will lead
  • If substitution is needed for listed-guide tours, travelers will be notified in advance
  • Substituting unlisted guides is considered a breach of trust

What You Should Know:

  • Check the tour description for all guides who may lead your tour
  • Guide availability varies based on schedules and bookings
  • All listed guides offer the same quality of service
  • You can view each guide's profile and qualifications in the app

Traveler Expectations:

  • Tour quality remains consistent regardless of which listed guide leads
  • The tour itinerary and experience remain the same
  • If you have a preference, you may inquire about specific guide availability
  • Guide assignment confirmations are sent before your tour date

This transparency policy ensures you know exactly who may guide your tour before booking.

14. Limitation of Liability

By using our services, you acknowledge and agree to the following limitations:

Service Disclaimer:

  • Services are provided "as is" without warranties
  • We are not liable for guide conduct or service quality
  • Local guides are independent contractors, not our employees
  • We do not guarantee accuracy of information provided by guides

User Responsibility:

  • Users are responsible for their own safety and decisions
  • Travel at your own risk and discretion
  • Verify all information independently before making decisions
  • Follow local laws and regulations during your travels

Third-Party Services:

  • Not responsible for third-party content or services
  • External links and recommendations provided for convenience only
  • No liability for accommodations, restaurants, or other venues listed
  • Payment processor issues are subject to their terms

Force Majeure:

  • Not liable for events beyond our reasonable control
  • Natural disasters, political instability, or health emergencies
  • Travel restrictions, visa denials, or border closures
  • Technical failures or internet outages

Maximum Liability:

  • Our total liability limited to amount paid for the specific service
  • No liability for indirect, incidental, or consequential damages
  • No responsibility for lost profits, data, or opportunities
  • Exclusions may not apply where prohibited by law

Medical and Health:

  • Not responsible for medical issues or health emergencies
  • Users should consult healthcare professionals before travel
  • No liability for food allergies, dietary restrictions, or illness
  • Emergency services coordination provided as courtesy only

15. Refund and Cancellation Policy

Our refund and cancellation terms are designed to be fair to both travelers and guides:

Traveler Cancellation:

  • Bookings can be cancelled before the cancellation deadline
  • Full refund available if cancelled before deadline
  • No refund after the cancellation deadline has passed
  • Cancellation deadline is shown at the time of booking
  • Cancellation deadline varies by tour and guide
  • Processing fees may apply (if applicable)

Future Updates (Guide Cancellation):

  • Guide cancellation feature coming in future updates
  • Guides will be able to cancel with solid, verifiable reasons
  • Acceptable reasons include: emergencies, illness, safety concerns
  • Automatic refund processing for guide-initiated cancellations
  • This feature is not yet available

Refund Processing:

  • Approved refunds processed within 5-7 business days
  • Refunds issued to original payment method
  • Bank processing times may vary
  • Notification sent once refund is processed

Non-Refundable Circumstances:

  • After cancellation deadline has passed
  • No-show without prior cancellation
  • Services already rendered or partially completed
  • Violation of terms and conditions

Exceptions:

  • Emergency situations reviewed on case-by-case basis
  • Natural disasters or force majeure events
  • Government-imposed travel restrictions
  • Documentation required for exception requests

To cancel a booking or request a refund, please contact us through the app or at support@muslifie.com

16. Contact Information

If you have questions about this Privacy Policy or our privacy practices:

Contact Methods:

  • Email: support@muslifie.com
  • In-app support chat
  • Written correspondence to our registered address

Response Time:

  • We aim to respond within 48 hours
  • Complex inquiries may take up to 7 business days
  • Emergency privacy concerns handled immediately

Data Protection Officer:

  • Available for privacy-related concerns
  • Can be reached through our main contact email
  • Specialized in data protection and privacy law

📧 info@thetravelsofzee.com
🕌 With sincerity and responsibility,
Team Muslifie